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Hotel · Mexico City · Federal District

Casa Castillo

A 3-star stay in Polanco, steps from exclusive shops and a short walk from Chapultepec Park.

  • Quiet Polanco location
  • 24-hour reception
  • Pet-friendly rooms
8.8 Great 1411 reviews Booking.com 8.8 · 1411 reviews

About

Casa Castillo

Casa Castillo sits in the heart of Polanco, one of Mexico City's most exclusive neighbourhoods, known for its upscale stores and leafy streets. A 5-minute stroll brings you to the Seminario de Cultura Mexicana, and a 25-minute walk leads to Parque Mexico, a natural spot perfect for a morning or evening stroll.

The hotel offers a terrace, fitness centre, and pet amenities, along with practical touches like a safe deposit box and luggage storage. With 24-hour reception and security, it is set up for easy, flexible arrivals. Rooms range from doubles to deluxe triples, many with king- or queen-size beds, and guests consistently note the spaciousness and comfort.

  • No smoking on site
  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • Rooms/ Facilities for disabled

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Spacious, comfortable rooms — Guests repeatedly highlight large rooms and cosy beds, with several reviews mentioning the deluxe king room's size and the quality of sleep.
  • Exceptional staff service — Multiple reviews call out attentive and helpful staff, even noting they arranged extra cleaning for long stays and worked past language barriers.
  • Quiet yet central location — Tucked in a peaceful area, the hotel is within easy reach of restaurants, shops, and attractions, with Chapultepec about a 10-minute walk away.
  • Pet-friendly with thoughtful amenities — Pets are allowed, and the property provides pet amenities. There's also a fitness centre, terrace, and 24-hour reception for convenience.
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Worth weighing

4 to weigh
  • Comfort rating lags other categories — While rooms are praised, the comfort score of 5.0 is notably lower than the hotel's other ratings, suggesting some guests find the beds or climate control less consistent.
  • Check-out before 11:00 — Check-out is only until 11:00, which may feel early for those wanting a leisurely morning. The window is fixed from 10:00 to 11:00.
  • No on-site parking listed — The hotel does not indicate any parking option, so guests arriving by car may need to find street parking or a nearby garage.
  • Limited dining within hotel — There's no restaurant or bar on-site; the dining score is moderate, and guests are better off exploring the surrounding neighbourhood's many food options.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Double Room

  • 1 King-size bed,1 Double bed

Superior Queen Room

  • 2 Queen Size Beds

Deluxe Double Room

  • 1 Queen-size bed,1 King-size bed,2 Double beds

Deluxe Triple Room

  • Sleeping arrangements for 3 persons

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • 24-hour security
  • Luggage storage
  • No smoking on site

Accessibility

  • Rooms/Facilities for disabled
  • Wheelchair access
  • Toilet for disabled
  • Smoke detectors
  • Fire extinguishers

Family & Pets

  • Pets allowed
  • Pet amenities available
  • Playpen
  • Baby pushchair

Leisure & Fitness

  • Terrace
  • Fitness centre

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.8
Great 1411 reviews

Guest-rated 8.8/10 from 1,411 reviews

Booking.com · 8.8 · 1411 reviews
8.8Verified guest

“We'd happily return if passing through. The property is charming in the Anzures district, close to convenience stores and a lovely neighbourhood full of restaurants, supermarkets and cafes. The exceptionally attentive and helpful staff made our stay gratefulness.”

8.8Verified guest

“Loved Mexico City, and this hotel was charming in a quiet area. The deluxe king room was large, and having coffee and an iron was a nice bonus.”

8.8Verified guest

“Nice hotel with helpful, friendly staff and an unbeatable location in a quiet area. A short walk to a great neighbourhood with plenty of restaurants, supermarkets and cafes, plus most landmarks and attractions. We also enjoyed dinner at nearby Pizzeria Grande.”

8.8Verified guest

“Stayed six nights and the location was great – walkable to most landmarks. The staff were helpful even with the language barrier, and they even offered a free room cleaning since I was there so long.”

8.8Verified guest

“Comfortable room, clean shower, and a cosy bed with just the right firmness. Excellent water pressure too. This small but well-kept place has a 24-hour reception and is only a 10-minute walk from Chapultepec.”

8.8Verified guest

“Quiet location yet close to great food options. The staff were kind and quick to respond.”

04 — Location

Getting around Mexico City

The property sits in Mexico City.

Polanco: Mexico City's upscale district, home to exclusive boutiques, galleries, and green spaces like Parque Mexico – a 25-minute walk from the hotel.

Chapultepec: One of the city's largest parks, about a 10-minute walk away, offering museums, a zoo, and plenty of open space.

Local Eats: A short walk brings you to a lively area with restaurants, cafés, and supermarkets, including the popular Pizzeria Grande.

Curie 16, Mexico City, Federal District, 11590, Mexico

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 10:00-11:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Allowed
Property
30 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in runs from 15:00 to 23:59, and check-out is between 10:00 and 11:00.

Are pets allowed at Casa Castillo?

Yes, pets are allowed, and the hotel provides pet amenities.

Is there parking on-site?

The hotel does not list any parking facilities. You may need to find street parking or a nearby garage.

How far is the hotel from Chapultepec Park?

Chapultepec is about a 10-minute walk from the hotel, according to guest reviews.

Does the hotel have a fitness centre?

Yes, there is a fitness centre available for guests.

Are there restaurants within walking distance?

Yes, the hotel is in a quiet but accessible area with many restaurants, cafés, and shops nearby, as noted by guests.

Nearby

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The bottom line

A well-reviewed, personality-filled stay in Polanco with standout service and spacious rooms. If you don't mind the lack of parking or limited on-site dining, it's a solid choice for exploring Mexico City.

8.8The bottom line

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